Liz Livingston Howard, Matthew Shaw
Leadership & Managing People
This case examines the leadership challenges associated with budget shortfalls in a young nonprofit organization. The school leader must decide how to close the budget gap and implement the decision. Case A focuses on the decision-making process and the associated communication between the school leaders and the teaching staff. The staff is dissatisfied with the decision and writes a letter of complaint to the Board of Directors. Case B focuses on the Board of Directors’ reaction to the letter and the situation’s resolution.
Leadership, Social enterprise, Strategy
John J. Gabarro
Presents the problem facing a newly appointed high-school principal. Raises issues about interpersonal and group behavior including lack of open conflict resolution and the need to intervene in an interpersonal conflict. Also raises the issue of intergroup conflict between headmasters and department chairmen, as well as value questions concerning the need for discipline and innovation. Discusses several structural questions concerning the existing “house system” organization. A rewritten version of an earlier case.
Conflict, Government, Organizational culture, Organizational structure, Social enterprise
Christopher A. Bartlett, Vincent Dessain, Anders Sjoman
Technology & Operations
Traces the history of IKEA’s response to a TV report that its Indian carpet suppliers were using child labor. Describes IKEA’s growth, including the importance of a sourcing strategy based on its close relationships with suppliers in developing countries. Details the development of IKEA’s strong culture and values that include a commitment “to create a better everyday life for many people.” Describes how, in response to regulatory and public pressure, IKEA developed a set of environmental policies that grew to encompass a relationship with Greenpeace and WWF on forest management and conservation. Then, in 1994, Marianne Barner, a newly appointed IKEA product manager, is surprised by a Swedish television documentary on the use of child labor by Indian carpet suppliers, including some that supply IKEA’s rugs. She immediately implements a strict policy that provides for contract cancellation if any IKEA supplier uses child labor. Then Barner is confronted by a German TV producer who advises her that he is about to broadcast an investigative program documenting the use of child labor in one of the company’s major suppliers. How should she react to the crisis? How should the company deal with the ongoing issue of child labor in the supply chain ?
Cross-cultural management, Emerging markets, Ethics, Growth strategy, Human resource management , Operations management, Public relations, Social enterprise, Social responsibility