Professional Essays Writer Thurgood Marshall High School

John J. Gabarro

Organizational Development

Presents the problem facing a newly appointed high-school principal. Raises issues about interpersonal and group behavior including lack of open conflict resolution and the need to intervene in an interpersonal conflict. Also raises the issue of intergroup conflict between headmasters and department chairmen, as well as value questions concerning the need for discipline and innovation. Discusses several structural questions concerning the existing “house system” organization. A rewritten version of an earlier case.

Conflict, Government, Organizational culture, Organizational structure, Social enterprise

Professional Essays Writer Medisys Corp.: The IntensCare Product Development Team

Anne Donnellon, Joshua D. Margolis

Organizational Development

When students have the English-language PDF of this Brief Case in a coursepack, they will also have the option to purchase an audio version.Key topics include designing teams, managing teams, managing conflict, group dynamics, project management, product development , interdepartmental relations, and organizational change. MediSys, a U.S.-based medical equipment maker, has been developing IntensCare, a new medical system for monitoring intensive-care patients. MediSys has invested heavily in IntensCare, which is eagerly awaited by the market. The product development team, representing several functional areas of the company, has been working on the product for six months but is now running into significant problems with the product design, the schedule, and their own group dynamics. Recently, pressure increased when they learned that two more powerful competitors had begun work on their own products for this market. Several team members are concerned about meeting the team’s targets. Struggling especially hard to overcome the various problems is the marketing manager who has profit-and-loss responsibility for IntensCare.

Communication, Conflict, Leadership, Organizational culture, Product development, Project management

Professional Essays Writer Engstrom Auto Mirror Plant: Motivating in Good Times and Bad

Michael Beer, Elizabeth Collins

Organizational Development

When students have the English-language PDF of this Brief Case in a coursepack, they will also have the option to purchase an audio version.In May 2007, the Engstrom Auto Mirrors plant, a relatively small supplier based in Indiana, faces a crisis. The business was in the second year of a downturn. Sales had started to decline in 2005; a year later, plant manager Ron Bent had been forced to lay off more than 20 percent of the work force. Plant productivity was dropping, employee morale was low, and product-quality issues had begun to surface. Relationships with key customers were at risk. Downturns were not new at Engstrom. When the plant had reached a similar crisis point years earlier, the institution of a Scanlon Plan, a company-wide employee incentive program, had proven critical in building morale, increasing productivity and product quality, and leading Engstrom into a turnaround. For several subsequent years, Engstrom workers had received regular Scanlon pay bonuses. But the bonuses had stopped in 2006, and now Ron Bent must determine how to get the plant back on track. Should he revise the Scanlon setup? Remove Scanlon and try another plan? Identify and change other organizational factors that may be sabotaging Scanlon?

Human resource management , Labor, Leadership, Manufacturing, Motivating people, Organizational culture

Professional Essays Writer TerraCog Global Positioning Systems: Conflict and Communication on Project Aerial

Michael Beer, Sunru Yong

Organizational Development

When students have the English-language PDF of this Brief Case in a coursepack, they will also have the option to purchase an audio version.TerraCog, a successful privately held high-tech firm that develops GPS (global positioning system) and similar products for consumer markets, has recently been caught off-guard by a competitor’s new product that makes novel use of satellite imagery. When TerraCog pursues development of a directly competing product, dubbed Aerial, the projected costs threaten to scuttle the project. The key unit managers gather in a pair of contentious meetings that feature anger, blame, and bewilderment, but produce no effective conclusion. At the end of the case it falls to Emma Richardson, a newly-promoted executive vice-president, to push the group toward a go/no-go decision.

Conflict, Crisis management, Decision making, Human resource management , Leadership, Leading teams, Meetings, Organizational culture, Technology

Professional Essays Writer Cirque du Soleil

Thomas J. DeLong, Vineeta Vijayaraghavan

Organizational Development

Retaining talent is an issue for any company whose success relies on the creativity and excellence of its employees. This is especially true for Cirque du Soleil, the spectacularly successful “circus without animals,” whose 2,100 employees include 500 artists–mimes, clowns, acrobats, gymnasts, musicians, and production professionals. Managing a company full of creative people is a juggling act in itself, between keeping its artists happy and pursuing a successful strategy for attracting more business and talent.

Organizational culture, Supply chain

Professional Essays Writer Jeanette Clough at Mount Auburn Hospital

Laura Morgan Roberts, Ayesha Kanji

Organizational Development

Jeanette Clough, the CEO of Mt. Auburn Hospital, successfully leads a turnaround for the struggling local hospital. When she assumed leadership of Mt. Auburn in 1998, the hospital had recently suffered a $10 million loss. During her first six months, several members of the senior leadership team quit. Clough successfully led this change effort through a transparent, collaborative approach that focused first and foremost on patient care. She was skilled at building trust and credibility with key constituents: the trustees, medical staff, and employees. After the first year, they reduced the losses to $5 million. In 2000, the hospital broke even. In 2004, the hospital earned a $7 million profit. The hospital is currently in the midst of a capital campaign to update the facilities and expand. Community groups are resisting the hospital expansion in Cambridge, posing a new set of challenges. Clough must also be clear about the strategic positioning of the hospital–a mixture of a community and teaching hospital. How can Mt. Auburn maintain this unique positioning without attempting to expand beyond its reach in competing with the other Boston-based teaching hospitals?

Collaboration, Influence, Leadership, Organizational culture

Professional Essays Writer Thomas Green: Power, Office Politics and a Career in Crisis

W. Earl Sasser Jr., Heather Beckham

Organizational Development

When students have the English-language PDF of this Brief Case in a coursepack, they will also have the option to purchase an audio version.The case describes the dilemma of a marketing manager, Thomas Green, who, after being rapidly promoted, is harshly criticized by his boss, Frank Davis. Green and Davis disagree on work styles and market projections. Green believes the sales goals set by Davis are based on “creative accounting” and grossly overstate the current market environment. A mood of silent conflict develops quickly between the two men, and Green is concerned that Davis is building a case to fire him. Green’s situation is one in which his failure to adapt his work style and fully understand the demands and boundaries of his new position may lead to his discharge. A factor in the background is Green’s relationship with his boss’s boss.

Employee retention, Human resource management , Informal leadership, Organizational culture

Professional Essays Writer Learning by the Case Method

John S. Hammond

Organizational Development

Helps students fully capitalize on the case method. Succinctly introduces the benefits, format, and process while offering lots of “how-to” advice. Widely used as an introductory handout for executive, MBA, and undergraduate courses. Describes how case discussion enables the exchange of managerial experience and knowledge. Emphasizes the need to identify the real issues and do rigorous analysis in the course of reaching a management decision and that there is typically more than one “right” answer.

Employee retention, Human resource management , Informal leadership, Organizational culture

Professional Essays Writer The Whys and Hows of Feedback

Boris Groysberg, Robin Abrahams

Organizational Development

Performance feedback is crucial to a career in the information-rich global economy. However, feedback is psychologically stressful to both give, and hear. This teaching note explains why feedback is both valuable and difficult, and goes on to summarize research on effective feedback scenarios. What are the different kinds of feedback? What are the ideal qualities of the feedback giver, and recipient? How do corporate and national culture affect feedback practices? The note ends with a step-by-step “script” for formal feedback situations or performance reviews, with recommendations for both the giver and recipient of the feedback.

Employee retention, Human resource management , Informal leadership, Organizational culture